# **Privacy Policy**
This Privacy Policy applies to the following mobile and web applications developed and operated by **Suvarna Technosoft Pvt. Ltd.**:
* **MyLab Client**
* **MyLab Sales**
* **eMIS**
* **Phlebo App**
* **UrEMR**
* **Ydya SLIMS**
* **Logistics SLIMS**
At **Suvarna Technosoft Pvt. Ltd.**, we are committed to protecting your personal data and ensuring transparency about how we collect, use, and share your information. By using any of the above applications (“Apps” or “Services”), you agree to the terms outlined in this Privacy Policy.
---
## **1. Information We Collect**
We may collect and process the following categories of information when you use any of our apps:
### **A. Personal Data**
* Name, email address, phone number, and other contact details you provide.
* Payment or transaction information (if applicable).
* Any other details voluntarily shared through forms or communications.
### **B. Usage Data**
* Device information (model, operating system, app version).
* IP address, browser type (for web apps), and unique device identifiers.
* Log files and usage analytics to enhance app performance and user experience.
### **C. Cookies and Tracking Technologies**
We may use cookies or similar technologies to:
* Remember user preferences and improve usability.
* Collect analytics data to optimize performance.
You may disable cookies via your device or browser settings.
---
## **2. How We Use Your Information**
The information we collect is used to:
* Provide, maintain, and improve our apps and services.
* Manage your user account and process transactions.
* Communicate service updates, support messages, and promotional offers.
* Ensure compliance with legal obligations and maintain security.
* Analyze user interactions to enhance functionality and reliability.
---
## **3. Data Sharing and Disclosure**
We do **not** sell, rent, or trade your personal information.
We may share limited data only in the following cases:
* **With trusted service providers** who assist in analytics, hosting, communication, or payment processing—bound by confidentiality agreements.
* **With legal or regulatory authorities** when required by law or to protect the company’s rights and safety.
* **With third-party analytics tools** (if used), only with your consent and for improving service quality.
---
## **4. Data Security**
We apply industry-standard measures (encryption, access control, secure servers) to protect your personal data.
While we strive for full security, no online or mobile system is completely immune to unauthorized access or misuse.
---
## **5. Your Rights and Choices**
You have the right to:
* Access, update, or delete your personal data (subject to applicable laws).
* Opt out of marketing or promotional communications.
* Control cookie usage through browser/device settings.
For any privacy-related requests, contact us at **[support@suvarna.co.in](mailto:support@suvarna.co.in)**.
---
## **6. Third-Party Services**
Our apps may link to or integrate with third-party platforms or services (e.g., payment gateways, diagnostic APIs).
We are not responsible for their privacy practices.
Please review their respective privacy policies before interacting with them.
---
## **7. Children’s Privacy**
Our services are not intended for children under 13 years of age.
We do not knowingly collect or process personal data from children.
If you believe a child has provided us with personal information, please contact us immediately for deletion.
---
## **8. International Data Transfers**
If you are accessing our apps from outside India, please note that your data may be transferred and processed in other regions where data protection laws may differ.
---
## **9. Updates to This Privacy Policy**
We may periodically update this Privacy Policy to reflect product updates or regulatory changes.
Any material updates will be communicated via email or in-app notification.
The latest version will always be available at **[https://www.suvarna.co.in/privacy-policy](https://www.suvarna.co.in/privacy-policy)**.
---
## **10. Contact Information**
For questions or concerns regarding this Privacy Policy, please contact:
**Suvarna Technosoft Pvt. Ltd.**
Website: [https://www.suvarna.co.in](https://www.suvarna.co.in)
Email: [support@suvarna.co.in](mailto:support@suvarna.co.in)
Address: 6-3-191/C/1, Tower B, 4th Floor, Fortune 9, Raj Bhavan Road, Somajiguda,
Hyderabad, Telangana, India – 500082